REFUND & RETURNS POLICY
Simple. Clear. Straightforward.
IMFARA wants you to be happy with our services. Here’s what you need to know about refunds and returns.
BASIC RULES
✓ Refunds take 15-30 days to process
✓ Money returned to your original payment method
✓ You must request refunds in writing via email
✓ Most services are NON-REFUNDABLE once started
INVESTMENT SERVICES
NOT Refundable:
- Consultation and advice
- Market research and analysis
- Business opportunity identification
- Due diligence services
- All advisory work
IMFARA Does NOT Guarantee:
- Investment returns
- Business success
- Profit or growth
- Investment outcomes
If You Cancel:
- Within 48 hours of paying: Get your consultation fee back
- After 48 hours: NO refund
- Once we start work: NO refund
ARCHITECTURE & CONSTRUCTION (IIA)
Cancellation Refunds:
- Before design submitted: 75% back
- After design submitted: NO refund
- After design approved: NO refund
- After construction starts: NO refund
- After completion: NO refund
Design Changes:
- Changes cost extra money
- No refunds for approved changes
- All changes must be in writing
Delays:
- Weather, permits, authority approvals = No refunds
- Small delays (15-30 days) = No refunds
- Big delays (30+ days) = Possible small refund (IMFARA decides)
Quality Issues (Technical Issues Only):
- Small technical problems fixed free within 15 days
- Big technical problems fixed free within 30 days
- No refund commonly
HEALTHCARE SERVICES (Healthyou Club)
NOT Refundable:
- Medical procedures (once started)
- Doctor consultations
- Hospital booking fees
- Travel arrangements
Medical Results:
- IMFARA does NOT refund if you’re not happy with medical results
- Results depend on your health, not IMFARA
- Every person is different
- Ask your doctor, not IMFARA
Wellness Programs – Cancellation:
- Cancel 30+ days before: 100% refund
- Cancel 15-29 days before: 50% refund
- Cancel 7-14 days before: 25% refund
- Cancel within 7 days: NO refund
Accommodation & Travel – Cancellation:
- Cancel 30+ days before: 100% refund
- Cancel 15-29 days before: 50% refund
- Cancel 7-14 days before: 25% refund
- Cancel within 7 days: NO refund
TECHNOLOGY & SOFTWARE
NOT Refundable:
- Custom software development
- Software setup and training
- Support and maintenance
- Configuration services
Monthly Subscriptions:
- NO refund once paid
- Cancellation stops future charges only
- Current month payment is non-refundable
Annual Subscriptions:
- NO refund once paid
- Cancellation stops future charges only
- Annual payment is non-refundable
Your Data:
- You can download your data for 30 days after cancelling
- After 30 days: Data may be deleted
- IMFARA not responsible if data is lost
APPAREL & TRADE
NOT Refundable:
- Custom orders (once production starts)
- Bulk manufacturing orders
- Custom designs
- Shipping and logistics
Inspections & Handover:
- Customers inspect goods at IMFARA facility or via third-party inspector
- Final inspection = Final acceptance
- Once goods accepted: NO replacement, NO refund
Damaged or Wrong Items:
- Inspection is your responsibility
- Report issues BEFORE accepting goods
- Goods accepted after inspection: NO replacement, NO refund
Return Process:
- Issues must be raised DURING inspection
- Email after inspection: contact@imfara.com
- NO refunds after goods accepted
CSR DONATIONS (Ismail-Nasra Foundation)
DONATIONS ARE PERMANENT. NO REFUNDS.
- All donations NON-REFUNDABLE
- Money goes to child education in Bangladesh
- You get tax receipt
- You cannot change your mind
HOW TO GET A REFUND
Step 1: Email contact@imfara.com
Step 2: Tell us what you bought and why you want a refund
Step 3: Send photos/proof if there’s a problem
Step 4: Wait 5-10 days for our decision
Step 5: If approved, get refund in 15-30 days
WHAT’S NOT REFUNDABLE
✗ Consultation fees (once we start)
✗ Advice and guidance
✗ Work already done
✗ Services already provided
✗ Donations to CSR
✗ Processing/payment fees
✗ Change of mind (in most cases)
✗ Medical/healthcare results
✗ Investment losses
SPECIAL SITUATIONS
Natural Disaster or Emergency:
- No refunds for cancellations due to weather, pandemic, war, etc.
- We may reschedule or give you credit toward future services
IMFARA’s Mistake:
- If WE messed up: Full refund likely
- If YOU messed up: No refund
Fraud or Rule Breaking:
- If you break our rules or commit fraud: NO refund
- Account may be terminated
REFUND TIMELINE
| Service | Decision Time | Payment Time | Total |
|---|---|---|---|
| Investment | 10 days | 15 days | 25 days |
| Architecture | 5 days | 20 days | 25 days |
| Healthcare | 7 days | 20 days | 27 days |
| Software | 5 days | 10 days | 15 days |
| Apparel | 10 days | 15 days | 25 days |
IMPORTANT DISCLAIMERS
🚫 No Guarantees: IMFARA doesn’t guarantee outcomes, results, or success
🚫 Your Risk: Investment, healthcare, and business decisions are YOUR responsibility
🚫 Ask Experts: Consult doctors, lawyers, and financial advisors
🚫 Read Everything: Read contracts before signing
QUESTIONS?
Email: contact@imfara.com
Response: We answer within 1-2 business days
BOTTOM LINE:
Most services are non-refundable once we start. Cancellations early on may get partial refunds. Damaged items from shipping? Report during inspection. Medical results not good? That’s not our problem—ask your doctor. Donated to charity? Your money is gone forever (in a good way).
We’re here to help. But read this carefully first.
Effective Date: [January 2026]
Last Updated: [January 2026]
Version: 1.0